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Virent Global Bank recognises the importance of handling personal information responsibly. This page explains the kinds of information that may be collected, why it may be used, how it can be protected, and how customers can raise privacy questions or requests.
A complete legal privacy notice should be read in its current controlled form where applicable. These principles provide a clear overview of our intended approach.
Information may be collected when you enquire, apply, transact, contact support, use digital services, or otherwise interact with the bank.
Personal information should be used for legitimate banking, security, compliance, service, and operational purposes and shared only where authorised or required.
Administrative, technical, and physical safeguards support the confidentiality, integrity, and appropriate use of customer information.
Describe the privacy question, access request, correction, or concern you want reviewed.
Use an official contact channel and provide enough information to verify and locate the relevant records.
Complete any identity verification required before personal information is released or changed.
Keep the reference provided and follow up if additional information is requested.
Information on this website is general in nature. Product, contractual, legal, and privacy requirements may vary by customer, jurisdiction, and service.
Contact us if you need information specific to your account, application, complaint, or banking relationship.
Access rights and processes vary by applicable law and the nature of the records. Contact us to request the relevant current process.
Where appropriate and permitted, inaccurate customer information can be reviewed and corrected after verification.
Use the secure channel specified by the bank for sensitive identification or account information.
Use an official contact channel so your request can be handled securely.
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