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Statements provide a formal record of account activity over a defined period. Depending on the account and service setup, statements may be available digitally, by request, or through an authorised servicing channel.
Every request is considered on its individual circumstances, applicable criteria, and the information available at the time of assessment.
Where available, use secure online banking to view or download account statements and transaction records.
Older records may require a specific request and could be subject to retrieval timeframes or applicable charges.
If a certified or specially formatted statement is required, state the intended use so the appropriate process can be confirmed.
Identify the account and statement period required.
Check whether the statement is already available through secure online banking.
If not, contact support using an official channel and request the relevant period.
Store downloaded or delivered statements securely because they contain sensitive financial information.
Exact requirements vary by product, customer type, jurisdiction, purpose, and assessment. Additional information may be requested.
For product-specific pricing, eligibility, contractual terms, or a decision on an application, contact us directly.
Historical statements may be available, subject to record availability, verification, and any applicable retrieval process.
The status of a digital statement depends on its source and intended use. Confirm any certification requirement with the receiving organisation.
Use secure delivery channels and avoid sending full statements through insecure messaging where possible.
Speak with our team for guidance based on your circumstances.
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