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Banks are required to understand who their customers are and, where applicable, who owns or controls an account or business relationship. Identification requirements vary by customer type, product, jurisdiction, and risk profile.
Every request is considered on its individual circumstances, applicable criteria, and the information available at the time of assessment.
You may be asked for a valid government-issued identity document, date of birth, address information, and other details needed to verify identity.
Business customers may need registration records, ownership and control information, authorised signatory details, and identification for relevant individuals.
Depending on the relationship and risk assessment, further documents or source-of-funds information may be requested.
Provide clear, current documents that belong to the applicant.
Ensure names and key details are consistent across supporting records.
Respond to requests for additional verification where necessary.
Keep customer information updated when material details change.
Exact requirements vary by product, customer type, jurisdiction, purpose, and assessment. Additional information may be requested.
For product-specific pricing, eligibility, contractual terms, or a decision on an application, contact us directly.
Identity verification supports account security, legal obligations, fraud prevention, and financial-crime controls.
Requirements vary, but current valid identification is generally preferable and may be required.
Additional verification can be necessary depending on the customer, product, transaction, or risk assessment.
Speak with our team for guidance based on your circumstances.
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