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CUSTOMER VERIFICATION

What you may need to verify your identity

Banks are required to understand who their customers are and, where applicable, who owns or controls an account or business relationship. Identification requirements vary by customer type, product, jurisdiction, and risk profile.

AT A GLANCE

What you can expect

  • Government-issued identity documents
  • Residential address information
  • Business ownership details where applicable
  • Additional verification when required
HOW WE CAN HELP

Practical support, clearly explained

Every request is considered on its individual circumstances, applicable criteria, and the information available at the time of assessment.

01

Individuals

You may be asked for a valid government-issued identity document, date of birth, address information, and other details needed to verify identity.

02

Businesses

Business customers may need registration records, ownership and control information, authorised signatory details, and identification for relevant individuals.

03

Additional Checks

Depending on the relationship and risk assessment, further documents or source-of-funds information may be requested.

PROCESS

What happens next

  1. 1

    Provide clear, current documents that belong to the applicant.

  2. 2

    Ensure names and key details are consistent across supporting records.

  3. 3

    Respond to requests for additional verification where necessary.

  4. 4

    Keep customer information updated when material details change.

BE PREPARED

Information commonly requested

  • Valid photo identification
  • Proof of address where required
  • Tax or registration information where applicable
  • Ownership, control, and authorised-person information for entities

Exact requirements vary by product, customer type, jurisdiction, purpose, and assessment. Additional information may be requested.

COMMON QUESTIONS

Helpful answers before you start

For product-specific pricing, eligibility, contractual terms, or a decision on an application, contact us directly.

Why does the bank need identification?

Identity verification supports account security, legal obligations, fraud prevention, and financial-crime controls.

Can expired ID be accepted?

Requirements vary, but current valid identification is generally preferable and may be required.

Why might more documents be requested?

Additional verification can be necessary depending on the customer, product, transaction, or risk assessment.

VIRENT GLOBAL BANK

Need help understanding an identification request?

Speak with our team for guidance based on your circumstances.

Contact Us

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