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Customer feedback helps us recognise good service and identify areas that need improvement. If something has gone wrong, explain the issue clearly and give us a reasonable opportunity to investigate and respond.
Good complaint handling starts with understanding what happened, what outcome is being sought, and what records are available to support a proper review.
Tell us when a team member or service experience deserves recognition. Specific details help us pass the feedback to the right people.
Explain what happened, when it happened, who was involved, and the outcome you believe would fairly resolve the issue.
Complaints should be assessed objectively, with relevant records considered and the customer kept informed of material next steps.
Contact us through an official channel and state that you want to make a complaint.
Provide the relevant dates, transaction or account details, and a clear description of the issue.
Explain the outcome you are seeking and provide supporting information where available.
Keep the complaint reference and use it for any follow-up or escalation.
Information on this website is general in nature. Product, contractual, legal, and privacy requirements may vary by customer, jurisdiction, and service.
Contact us if you need information specific to your account, application, complaint, or banking relationship.
A legitimate complaint should be handled as a service matter and reviewed on its facts.
Timeframes depend on the issue, required investigation, and applicable complaint-handling rules. You should be told about material delays.
Ask what internal review or external dispute-resolution options apply to the issue and your location.
Use an official contact channel so your request can be handled securely.
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